Madame Zersanny is the Polish-American owner and proprietress of Madame Zersannies. She is a flamboyant and extravagant personality and very well connected in all sorts of circles.

Supernatural Connections

Madame Zersanny is well respected amongst supernaturals, and the fact that she occasionally appears to be acting in breach of The Veil seems to be overlooked in her specific case. Likely the fact that it is hard to distinguish between fake and real supernatural in her case has something to do with that.